Returns & Refunds

We want you to be completely happy with your order. Because tissues are hygiene products, our policy is simple and clear.

Damaged or wrong items

If your order arrives damaged, crushed, opened, or you received the wrong product, tell us within 48 hours of delivery and we’ll send a replacement or refund you in full — no need to return the damaged goods. Please send a photo of the item and packaging to speed things up.

Changed your mind

You can return unopened, sealed items in their original packaging within 14 days of delivery. Once we receive and inspect the return, we’ll refund the product price. Return shipping is at the customer’s expense unless the return is due to our error.

What can’t be returned

For hygiene reasons, we cannot accept returns of opened boxes, packs, or rolls, or of items where the seal has been broken — unless they arrived damaged or defective.

Refunds

Refunds are issued to the original payment method. For cash-on-delivery orders, refunds are sent by bank transfer or mobile wallet — we’ll confirm the details with you. Please allow up to 7 business days for the refund to appear once approved.